A: There are two main reasons why this is happening.
1. The printer has not learned your labels size yet (most common)
Press and hold the "feed" button until you hear one "Beep" to run the "Intelligent label study" mode.
2. Adjust your label size through settings.
For windows users. Go to "control panel" --- "printers and devices" select "Jiose printer" --- "Printer preferences" --- “Page setup" and adjust your label size to our recommened size '4x6'
For Mac users. You can change your label size during the printing interface.
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